Revealed: finest locations to purchase tech and residential home equipment


Which? has surveyed hundreds of buyers to seek out out the place to purchase tech and home equipment from – and which shops to keep away from.

Whether or not you are Christmas buying or treating your self within the Black Friday gross sales, hundreds of you buy tech and residential home equipment at the moment of yr. And with squeezed family funds and worldwide distribution points, it is by no means been extra necessary to purchase from a retailer that gives each worth for cash and dependable customer support.

To uncover which shops are acing it and that are leaving buyers disgruntled, we surveyed 11,632 folks in September 2021 about their on-line and in-store buying experiences over the earlier six months.

Right here, we reveal the outlets and web sites getting it proper, and people to keep away from.

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That are the most effective and worst tech retailers?

The tables beneath reveal the highest and backside performers in our survey. To learn the way all 28 shops – together with AO, Argos and Currys – scored, and to find retailers’ star rankings for worth for cash, product high quality, customer support and returns, go to our information to the most effective and worst tech shops.

Greatest tech shops

Backside of the tech desk

Outcomes primarily based on a September 2021 survey of 11,632 folks (4,161 Which? Join panelists and seven,471 members of the UK public). *Buyer rating primarily based on a mixture of buyer satisfaction and chance to advocate the retailer.

  • Discover out extra: finest Black Friday offers for 2021

Richer Sounds tops the desk

Richer Sounds beat its rivals to land the prime place on the high of our desk. The British retailer gained a first-rate buyer rating of 92% and a clear sweep of five-star rankings, so it is no shock we have named it a Which? Really useful Supplier (WRP) this yr. It additionally received the Which? Retailer of the 12 months award in 2021, having already carried out so 5 instances beforehand.

In our survey, the employee-owned enterprise had the best proportion of individuals (74%) who rated workers’ helpfulness and information as wonderful, and it provides a worth promise to beat different retailers by as much as£100 as much as 14 days after a purchase order.

It sells a big selection of high-end and budget-friendly choices, together with ex-display fashions, that are stocked in shops and on-line. One shopper felt that they had ‘struck gold’ after they noticed an ex-display mannequin of the audio system they wished to purchase and received a 30% discount.

The overwhelming majority (95%) of buyers stated Richer Sounds supplied good worth for cash – a determine that was solely matched by The Vary and fellow WRP John Lewis.

  • Discover out extra: high 15 buying suggestions for Black Friday gross sales

The bottom-scoring tech outlets

Robert Dyas was on the backside of our tech desk, receiving an unexceptional buyer rating of 62% and not more than three stars for any aspect in our survey. Solely 61% of tech buyers would advocate the retailer to others – the bottom proportion of any retailer within the survey.

Home equipment Direct and Over Clockers dawdled on the backside of the desk too, attaining unremarkable buyer scores of 64% and 66% respectively.

Over Clockers, which specialises in gaming programs and computer systems, left some buyers dissatisfied when it got here to supply, with one in eight (12%) saying their expertise was unfavourable on this entrance – a poor efficiency matched solely by Boots Kitchen Home equipment.

  • Discover out extra: what to do if a web based order does not arrive

That are the most effective family equipment retailers?

In the event you’re out there for a washer, oven or vacuum cleaner, the desk beneath reveals the 5 finest shops to move to. However if you wish to know the way 33 of the UK’s largest equipment outlets – together with Amazon, Argos and Currys – did in our survey, go to our information to the finest and worst dwelling home equipment shops.

Prime of the family home equipment desk

Backside of the family home equipment desk

Outcomes primarily based on a September 2021 survey of 11,632 folks (4,161 Which? Join panelists and seven,471 members of the UK public). *Buyer rating primarily based on a mixture of buyer satisfaction and chance to advocate the retailer.

  • Discover out extra: Why low cost grocery store kettles and toasters typically beat branded

John Lewis comes high

John Lewis got here high of our dwelling home equipment desk following one other rollercoaster yr, with bulletins on retailer closures and redundancies countered by a number of information tales about the way it plans to shake up its enterprise mannequin.

John Lewis was the one retailer to be named a WRP for each tech and residential equipment objects for the second consecutive yr. It achieved a full home of 5 stars for all of the measures we requested tech buyers about, whereas dwelling equipment clients awarded it 5 stars for nearly as many measures.

John Lewis was intently adopted in our desk by Euronics, which scored 85%.

The retailer, which is definitely an affiliation of over 600 impartial electrical shops, missed out on changing into a Which? Really useful Supplier as a result of its returns and defective items insurance policies do not match the excessive requirements our researchers search for when selecting retailers to advocate.

  • Discover out extra: methods to get the most effective worth when buying on-line

The worst dwelling equipment outlets

Even the lowest-scoring equipment retailers in our survey achieved at the least three stars out of 5 for each measure we requested buyers about, and a few did higher than that.

Equipment Metropolis received 4 stars for many components. Over a 3rd (34%) of its clients referred to as its worth for cash wonderful, and 31% stated the identical concerning product high quality. Some buyers informed us that the retailer supplied them reductions when ordering a number of merchandise.

Nearly 4 in 10 (38%) Boots Kitchen Home equipment buyers felt its product high quality was wonderful and 40% of Home equipment Direct clients felt the identical manner.

  • Discover out extra: Which? Black Friday insider’s information

How a lot does it price to get a washer put in and delivered?

The value of a washer will not often be the entire quantity you may pay – most individuals must get it delivered and put in, and these providers aren’t free.

The distinction between the quantities retailers cost might be fairly substantial, and might greater than cancel out any financial savings you have made on shopping for the machine itself from one retailer fairly than one other.

The desk beneath outlines how a lot you’ll be able to anticipate to fork out to get your new washer delivered and fitted and your previous one recycled.

  • Discover out extra: finest washer offers for 2021



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