Why will not Residence Depot schedule supply of my fridge except I pay an additional $700?


Why won't Home Depot schedule delivery of this consumer's refrigerator?

Jennifer Gaetjens bought an incredible deal on a fridge at Residence Depot utilizing a coupon mixed with a sale. However just a few days later, the corporate informed her that it had no file of her buy. Now Residence Depot gained’t schedule the supply of her new equipment till she pays a further $700. What’s occurring right here?

Query

My husband purchased an LG Electronics stainless-steel fridge on sale at Residence Depot. After attempting to purchase the equipment on-line, we needed to go to the shop to complete the transaction. The computer systems had been down on the time, however we bought a receipt from Residence Depot that included the tax and supply prices. We additionally had a coupon for 18 months interest-free.

I referred to as Residence Depot to examine on the order and make sure a supply date, however a consultant knowledgeable me that our order had been misplaced. We wanted to return to the shop to purchase the fridge once more. My husband went to the Residence Depot. However this time, they denied him the unique low cost. Residence Depot needed him to pay an additional $700 for the fridge earlier than it could be scheduled for supply. The shop supervisor was instructed by company to not honor our receipt. We wish and want a fridge. Are you able to assist us? — Jennifer Gaetjens, Pennsauken, N.J.

Reply

I’m sorry you’re with out a fridge and that Residence Depot needs to cost you an additional $700 to schedule supply. If its computer systems had been down on the day you tried to position your order, Residence Depot ought to repair this drawback for you with out charging additional.

It seems Residence Depot tried to run your bank card earlier than it scheduled supply. Nevertheless it appears like your financial institution declined the acquisition. A consultant ought to have contacted you at that time to ask for a distinct card and full the order. Sadly, that didn’t occur.

Residence Depot’s preliminary response wasn’t horrible. I’ve seen a lot worse.

The corporate provided you a ten % low cost on the brand new fridge. However that also fell wanting the good cut price you thought you’ll get. Why would Residence Depot decline your card? You stated your card had a zero steadiness with a $2,500 credit score restrict. The cost ought to have sailed by. Perhaps it didn’t due to Residence Depot’s pc points.

The excellent news: Residence Depot has scheduled your fridge for supply on the authentic value!

When you run into one thing like this once more, you may at all times attain out to an government at Residence Depot.  The Elliott Advocacy analysis crew publishes the names, numbers and e-mail addresses of the Residence Depot customer support and government groups in our database.

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I contacted Residence Depot in your behalf. It made preparations so that you can purchase your fridge on the authentic discounted value. And it honored your interest-free coupon.