Will Dwelling Depot let me return this Electrolux fridge that does not work?


Why won't Home Depot let this consumer return this broken refrigerator?

In the event you purchase an Electrolux fridge at Dwelling Depot and it doesn’t work, it is best to have the ability to return it, proper? Myra Washington believes so — and our workforce does, too. Can we persuade both firm to assist this annoyed shopper?

Query

I purchased an Electrolux Aspect by Aspect fridge final month. Dwelling Depot delivered the fridge about two weeks later, nevertheless it doesn’t work, and I wish to return it.

I attempted to get the fridge to work for per week. Then I referred to as Dwelling Depot after it was clear that I may do nothing to make it operate correctly.

The restore technician was a no-show for my first appointment. Electrolux rescheduled. When that repairman examined the fridge, he decided it had at the least 4 issues that wanted fixing. He ordered the components and mentioned he would come again the next week. However he additionally suggested me to return the fridge to Dwelling Depot as a result of that will be a greater end result than ready for it to be repaired.

Dwelling Depot refused to let me return the fridge and mentioned it was Electrolux’s difficulty.

Electrolux refused to let me substitute it with out first making an attempt to restore it. So, per week later, one other technician got here out. He mentioned the delivered components have been mistaken. He promised to have the proper half overnighted, a promise he didn’t maintain.

Subsequent week we might be on the month mark with out a functioning fridge. The price of spoiled meals and a gradual stream of takeout apart, I’m unsure you may think about how tough it’s to attempt to run a family for weeks out of coolers and baggage of ice. It’s unattainable.
If there’s any strategy to have Dwelling Depot decide this up and return the cash I paid for it,  I can order a brand new and practical fridge. That will be great. I’ve no confidence that this restore individual can certainly resolve the problems. — Myra Washington, Bountiful, Utah

Reply

Do I even must say this? Dwelling Depot ought to have delivered a working fridge, and Electrolux ought to have rapidly fastened your equipment. There, I mentioned it.

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You have got a number of issues occurring right here. First, Dwelling Depot refused to allow you to return the dud fridge and deferred to Electrolux on the restore. And second, Electrolux has a coverage to try a restore earlier than substitute. These guidelines make excellent sense — besides after they don’t.

Curiously, once I tried to search for Dwelling Depot’s restore coverage, the positioning directed me to a web page the place it wished to promote me a safety plan for my equipment. I checked your buy, and it seems you didn’t have certainly one of its plans. That didn’t matter. Dwelling Depot and the producer ought to have stood behind the acquisition.

Why gained’t Dwelling Depot allow you to return this ineffective fridge?

I reviewed the paper path between you, Dwelling Depot, and Electrolux. It’s a tortured back-and-forth between an more and more determined equipment proprietor and an uncompromising buyer “service” division. Actually, the businesses must be embarrassed by their habits. Dwelling Depot ought to have simply allow you to return the ineffective fridge.

I’m having some hassle believing that neither firm may enable you to. However when you ever run into this downside once more, you will discover Dwelling Depot government contacts and Electrolux government contacts within the Elliott Advocacy firm contacts database.

I contacted Electrolux in your behalf. It agreed to switch the fridge, and it assured you that your expertise was “an anomaly.”